Privacy Policy
Last updated August 2026
1. Introduction
Lucky Heavens ("we," "us," or "our") operates the website https://luckyheavens.com (the "Site"). We respect your privacy and are committed to protecting it through this Privacy Policy, which explains how we collect, use, disclose and safeguard your information when you visit or make a purchase from our Site.
2. Information we collect
Personal information
We may collect the following when you buy something from us:
- Name
- Email address
- Phone number
- Billing and shipping address
We ask for a delivery address only when there is something to post. Orders for digital downloads are not asked for one.
Automatically collected information
We keep a simple count of which pages are visited and roughly where visits come from, so we know what people are looking for. It is measured on our own servers rather than by a third-party analytics company, we do not store your IP address, and we do not set cookies to do it.
Your cart
The contents of your shopping cart are stored in your own browser and are not sent to us until you begin checkout. Clearing your browser data clears your cart.
3. Payment information
Payments are processed by Stripe on Stripe's own secure pages. We never see, handle or store your card details — they do not pass through this website at any point.
4. How we use your information
- To process and fulfil orders
- To communicate with you about purchases and customer service enquiries
- To improve our website and the things we make
- To detect fraud, security issues or abuse
- To comply with legal obligations
5. Sharing your information
We share your information only with the services needed to run the shop and fulfil your order:
- Stripe — payment processing
- Printify — printing and shipping of made-to-order items
- Cloudflare — website hosting and order records
We do not sell your personal information.
6. Your rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@luckyheavens.com and we will respond. We keep order records for as long as we are required to for tax and accounting purposes.
7. Children
The Site is not directed at children under 13, and we do not knowingly collect personal information from them.
8. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.
9. Contact
Questions about this policy? Email info@luckyheavens.com.